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Augeo Customer Support : your guarantee for operational success


Customer Support

Direct and personalized assistance

Product use, platform administration or bug fix, technical support at Augeo (the helpdesk) is the preferred contact for answering all our clients' questions.

Based in France, the customer support technicians are functional and technical experts of the project management solutions developed by Augeo

Working together with our team of consultants and development, our support specialists have immediate access to all the resources of Augeo Software. This ensures a rapid evaluation of your difficulties, diagnosis and appropriate response in the shortest time possible.

Our multilingual customer support can handle your requests in English, French or German.

By your side at all times

Our commitment is to never leave you alone with a problem, therefore customers have access to Augeo, 7 days a week, 24 hours a day through our online technical support, the Knowledge Center.

Filled with information and documentation, the extranet portal allows you to find assistance independantly in answer to most questions related to the use of our software.

In our Knowledge Center you have:

  • a knowledge base in the form of FAQ's regularly updated
  • technical documentation for all versions of our product
  • monitoring any changes in the handling of incidents raised
  • regular information about new additions to the product via a newsletter

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latest news

For this month's blog, we have asked our country manager for Germany for German speaking countries, Hans-Jürgen Benker, to display the unique features of our company and of our Project Portfolio Management (PPM) solution Augeo6.    During my career, I was able to get in...
At times, project management can be similar to conning a huge cargo boat. The captain (project manager) is responsible for the ship itself (the project), as well as for all operations carried out by the crew (the project team). At no time may the captain be uninformed of what is happening on...
The last blog (Overseeing risks in the implementation of your projects: How good a captain are you?), introduced the necessity of constantly monitoring a project’s development in order to guarantee its success. It showed that a project manager is just like a captain, who needs efficient...

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Augeo Software SAS
43 Avenue Raspail
94250 Gentilly
T | +33 1 46 10 15 10
F | +33 1 46 10 15 51