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Information Technology


The importance of PPM in Information Technology

Information Technology has taken on a pivotal role in today’s modern organization, providing not only the servers, networks and applications but also the technical infrastructure of all the other departments.

This critical role of the IT services to the entire business operations has been a key factor in driving the use of project portfolio management as a central element of good IT management. It gives a framework for the organization to clearly describe the processes, practices and specific activities needed to determine in which IT projects to invest.

The implementation of IT Project Portfolio Management ensures that the organization :

  • Clearly defines the goals and objectives of what the portfolio is expected to achieve.
  • Understands and has the information to be able to decide how much to invest in one project as opposed to another
  • Understands and has the tools to manage the risk profile of the portfolio, i.e. spread risks across projects and avoid projects with unacceptable risk levels.
  • Can follow and measure the progress of the portfolio towards the goals and objectives set.
  • Has sufficient and relevant information to support and justify the investments being made.

Operational Management of all project and related activities

Being solicited on a daily basis for maintenance and technical assistance, as well working in parallel on longer term projects, the management of the IT resources becomes a complex exercise for the Project Managers. IT organizations consist of numerous specialists, trainers, network managers and software engineers, both in-house and outsourced.

IT resources are a key constraint and their actual availability needs to be closely managed.

IT governance aligned with the strategy of the organizations

The volume of maintenance, technical assistance and projects demanded by the organizations business units tend to exceed the capacity of the IT departments teams to deliver them.

Even with well thought out strategies, if the tactical execution of the projects are not well managed the business goals and objectives will not be achieved. The challenge is to optimize the execution not just at the individual project level but throughout the IT portfolio of programs. IT governance gives the structured executive oversight of IT investments to ensure alignment with strategic priorities.

It is therefore key to ensure the link from the individual demand management program right up to the IT portfolio level, allowing for a complete view of the tactical transactions and activities at all levels of management.

Financial management of the IT activities

The IT department provides the backbone of services to the operations of the entire enterprise, and it is key to be able to measure and manage the objectives set.

For IT management to have an overview and control of the milestones, quality of deliverables, whether the objectives are being achieved within the agreed upon timelines and budgets respected, gives them the control of resource utilization and the related costs of each service being provided.

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