Augeo : Solutions for Professional Service Organizations


Professional Services Automation

Integration of Project management tools for service organizations

Primarily outsourced IT services but also financial consulting, training, HR and temporary personnel are some of the services being offered by outsourcing organizations today.

Many companies are outsourcing parts of their activities in order to focus on their core competencies, resulting in a more flexible cost base. Even governement services are using such services to complete certain services within more restrained budgets.

The service companies need to provide their services within competitive fixed budgets with extensive service level agreements to ensure the quality and timing of the service.

Adjusting the resources to the agreed upon work plan

To ensure client satisfaction while managing the profitability of each engagement, service providers need to optimize as much as possible the planning and actual use of their resources. The challenge of service organizations is to match the available skills with the different client needs on an ongoing and timely basis while optimizing the billable hours of all the resources for the organization.

This in addition to sudden calendar and planning changes and new contracts being won and added.

An overview of the feasibility of each project

In order to respond rapidly to customer requirements the organizations' resource capacity as well as the profitability of the project need to be known.

As a basis for decision making, service company managers need to be able to forecast and estimate the impact of new potential projects on their existing resources as well as the possible impact on financials such as profitability and cashflow.

Supporting the financial stability of the service organization

For service organizations that do not have the financial strength of the larger corporations, cash flow fluctuations can have critical consequences on the viability of the organization.

Control of the projects through timely billing and subsequent collection of services rendered, time accounting, cross charging to other departments as well as other engagement management tools help the organization manage the cost and sales information of each client and ensure the financial stability.

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latest news

For this month's blog, we have asked our country manager for Germany for German speaking countries, Hans-Jürgen Benker, to display the unique features of our company and of our Project Portfolio Management (PPM) solution Augeo6.    During my career, I was able to get in...
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The last blog (Overseeing risks in the implementation of your projects: How good a captain are you?), introduced the necessity of constantly monitoring a project’s development in order to guarantee its success. It showed that a project manager is just like a captain, who needs efficient...

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